My TroodKnowledge BaseNews/BlogsMarketplace
Sign upLog in
EnglishChange language

Request flow

AuthorYury Nosov
29 January 2020 / 15:52

Processing various requests is often in the operations of companies. Those can be external requests for information, goods delivery, technical support. Or they can be internal requests in a company related to internal business processes or document flow.

In fact, requests are the core of interrelations between personnel, customers, or buyers, as well as between employees of different departments inside the company. To make such interrelations efficient, such requests are to be managed. They need to have priorities, queues, a sequence of processing, and notifications to all participants of the business process

The larger the company and more points of customer relations it has, the more efficient system of request control is required. This helps us to manage the timely delivery of equipment to customers, a shipment of goods to buyers, and technical support for users. Thus, it influences on client satisfaction and entire business success.

Request integration in business processes

At Trood, we understand the importance of efficient control over customer relations using requests. We offer a customizable solution with the required functionality. The request control module solves such typical functions as creation and storage of requests; sorting, filtering, and search for requests; view and add comments; print and export to external programs. Moreover, there are business process management functions, which are connected to requests: approval or delete of request; storage and processing of accompanying documentation; adding and notification of subscribed participants in the request processing flow.

If a request is in a specific business process, our module allows tracking the whole path of such a request and accordingly build it in the business process implementation. If necessary, our module allows you to receive requests from diverse sources and, for example, convert them into deals or integrate into projects, saving the entire interaction history.

Dear friend! Since you are here and still reading, please know that we perceive each TCP visitor (let alone member) very personally. We don’t abuse you with popups encouraging to sign up, but if you leave your email here:

you will cause our eternal gratitude and tears of happiness. You will see how responsibly we approach our mailing policy, and we promise you won’t get any odd word from us! (unless something goes wrong with our AI called Boris) All our emails are gluten- and dairy-free!

Do you like it? Share with your colleagues!

Your personal space


Welcome to TCP (Trood Community Platform). Here we are building a community of like-minded people who share passion and knowledge about cutting-edge software development technologies. If you're looking for advice or willing to share your experience in IT, we'd love to hear from you in our community discussions. If you are a product creator, business owner, or developer who wants to be in touch with industry experts, here in TCP you are in a good company of opinion leaders and other enthusiasts. There is only one little thing left: we invite you to register and get access to all materials and a personalized news feed! Please,sign upand stay at the same wave with us!

Do you love cookies? We absolutely do. Please allow us to use website cookies, afterreading the website privacy policy